You will need to provide us with your name, address, contact phone number and email address. You will also need to provide us with your bank account details for direct debit payments, or credit card details for credit card payments.
Use our address search option to get a summary of what services are available in your area.
Select the plans that suits you best, your preferred connection date and enter your details and contact info.
Once we have that, we can set up your account and do our best to get you online on your preferred date.
As all our services are month-to-month with no contract and we require an automated payment method to be set up before your new service will be activated.
We can only activate your internet with Easy during business hours. If you are transfer your internet from another company, we might be able to get you online with us within a few hours.
If you do not have fibre or DSL internet already, installing a new connection can take a few days to a few weeks. If you sign up, our team will check the timelines for you and let you know how long it will take. Or you can Contact Us to ask.
No! We don’t force our customers to purchases our services with a contract term, so you can cancel at any time and we do not charge early termination fees.
We email our regular bills for our services to you. Postal service is not available.
All our products are billed in advance, and advanced payment is required. Your first bill will cover the first month of your service, and will need to be paid in full within 7 days of your new service being activated. After the first month, we will send you a monthly invoice to pay, within 7 days.
You are required to keep a current automated payment method on file with us at all times, and your account must be kept up to date on payments. Your service will be suspended or cancelled if payments are not made on the required dates.
You are required to keep a current automated payment method on file with us at all times, and your account must be kept up to date on payments. Your service will be suspended or cancelled if payments are not made on the required dates.
You can choose to pay us by:
Credit Card (Automated)
– You can add, remove and manage your credit card details in our SelfCare online portal or you can call us on 0800327912 and our team will setup your card details on your account with us.
– A service fee surcharge applies to credit card payments, the amount of which appears on your invoice from us as it varies depending on your credit card provider.
Direct Debit (Automated)
– We will send you a Direct Debit form upon request, or you can download one here. You will need to send a completed form to us at accounts@easyinternet.nz. We cannot accept Direct Debit signup online at this time.
Direct Credit/Internet Banking
– Our bank details for direct credit payments appear on our invoices. “Easy Internet” is also setup as Bill Payee with all major NZ banks.
– You can choose to pay us by direct credit, but you must ensure that payment is sent at least 1 business day before your automated payment date, to prevent automated payment being taken in addition.
– You must still keep an automated payment method active with us.
– Please make sure to include your Easy Internet account number on any payments you make to us this way.
In your SelfCare online portal, you can turn the “Autopay” feature on for the payment method you prefer at any time. You can also make credit card payments online there.
Your autopay payment method will be charged for services automatically for the amounts and dates as noted on the invoices you receive from us.
You sure can! Just contact our Accounts team and let us know what day you’d prefer to pay, and we will update your account to use that date. Please note when changing your billing or payment date, your next bill might be larger than normal to include the extra days you have requested to be added.
You can call us on 0800327912 or email us at accounts@easyinternet.nz.
You sure can! Unfortunately we cannot current take credit card or direct debit payments on a weekly basis, but you can make arrangements with your bank to make Direct Credit/Internet Banking payments weekly using Automatic Payments.
– Our bank details for direct credit payments appear on our invoices. “Easy Internet” is also setup as Bill Payee with all major NZ banks.
– You must still keep an automated payment method active with us.
– Use internet banking, a mobile banking app, or contact your bank to setup Automatic Payments on weekly basis.
– Please make sure you arrange a payment schedule so that your invoices are always paid in full before the automated payment date on the invoice, or your automated payment method will be charged the balance remaining to pay.
– Please make sure to include your Easy Internet account number on any payments you make to us this way.
All of our service plans come with unlimited data usage, so we don’t keep track of how much data you use. We believe limited data plans are unfair for our customers. Our Fair Use Policy does apply, so your service may be slowed down if you have an exceptionally high data usage requirement, so as to protect the service for all of our customers.
We recommend that you make sure you are not in a contract with your previous internet provider. If you do have a current contract, they may charge you a disconnection or cancellation fee when you switch to us.
When your new internet service with us is up and running, we recommend that you do check with your old provider that they have cancelled your service and will cease billing you for it. They may also need to issue you with a credit for remaining unused charges. In most cases, your previous provider will cancel your service automatically when the local fibre company informs them you have switched, but you should contact them to be sure of this once your internet service is live with us.
We will notify you via email when we have tried and failed to accept your payment. We will try multiple times over multiple days to collect your payment.
You may arrange to pay your invoice via internet banking (direct credit) using the bank account details presented on your invoice instead if you wish.
If your payment is not received within the dates specified on your invoice due to any reason, we will:
– Apply a late payment penalty fee to your next invoice of 2.5%, to a minimum of $11.50, including GST
– Suspend your services for non-payment
– Cancel your services once the previously paid time period of service has passed
You can ensure you make payment of your bill on time by making payment via Direct Credit/Internet Banking (payment details are on your invoice), or via Credit Card online anytime in our SelfCare portal online.
If your payment is not received by the due date specified on your invoice, for any reason, we will:
– Apply a late payment penalty fee to your account balance of 2.5%, to a minimum of $11.50, including GST.
– Suspend your services for non-payment, reducing your internet performance until your overdue bill is paid.
– Give you a few extra days to arrange payment.
– If still unpaid, we will cancel your services and issue you a final bill.
– You are still required to pay all outstanding amounts on your account even after your service has been cancelled.
Yes, we do charge a Late Payment fee. If your charges are not paid by the due date after multiple attempts, we will apply a late payment penalty fee to your next invoice of 2.5%, to a minimum of $11.50, including GST.
Your internet service will be severely limited in available usage, speed and bandwidth, until your account is paid in full, up to date.
Your internet service will be withdrawn and no longer able to be used. Billing of services to you will cease, but you will still be responsible to pay all remaining amounts due on any invoices we have issued you.
We do! You can visit https://easyinternet.customercare.nz/selfcare to login to your account and manage your details, payment methods, review your account history and more.
The best way to update your details is to login to our online SelfCare portal at https://easyinternet.customercare.nz/selfcare. Otherwise, you can contact us via email on this website by clicking Contact Us.
You sure can! Contact Us by using the form on this website, and let us know when and where you are moving, and we will help you arrange to move your service. If you wish to keep the service going at both your old and new home at the same time, you will be charged for both locations while they are both live.
You can Contact Us on on this page and send us a message to let us know when you would like to cancel, or if you prefer, you can login to our SelfCare portal online at easyinternet.customercare.nz/selfcare and place a cancellation order for your service there. If you are due a credit when cancelling your service, we will work with you to return that amount to you via your payment registered bank account or credit card.
If we receive notice from your local fibre company that your service has been cancelled or transferred to another provider, we will cancel your service with us. If you do transfer your service to another provider, we do recommend you let us know in advance, so we can make sure your changeover goes through promptly.
No! We don’t force our customers to purchase our services with a contract term, so you can cancel at any time and we do not charge early termination fees.
If you are due a credit when cancelling your service, we will work with you to return that amount to you via your payment registered bank account or credit card.
Please use our contact form on our website here, Contact Us, and let us know how we can help you.
You sure can, just Contact Us via this site and let us know you would like a static IP address. We charge $10 per month for this service.
